Required Documents

To rent a vehicle, we need the following documents:

For UAE residents

• A valid UAE driving license (valid for at least 6 months)
• Passport, resident visa and Emirates ID
• Credit Card

For Tourists

• Valid International Driving Permit. Our staff can assist you get an IDL. Visitors from the following countries can drive with a national driver’s license:

Lithuania, Portugal, Hungary, Bulgaria, Latvia, Serbia, Luxembourg, Iceland, Estonia, Cyprus, Slovakia, Slovenia, Malta, Albania, Romania, Germany, Italy, Switzerland, Poland, Finland, Spain, Holland, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Austria, France, Great Britain, Norway, Republic of Montenegro, Ukraine, United States, Canada, Japan, South Korea, Hong Kong, People’s Republic of China, Australia, New Zealand, Singapore, South Africa⁠, Uzbekistan, Israel, Azerbaijan, Republic of Montenegro.

For visitors from the Republic of Korea, Japan, Turkey and Greece, it is a must to have a translation of the driver’s license certified by the Embassy. However acquiring a International Driving Permit is suggested. National GCC licenses are acceptable if drivers have a passport/GCC ID. GCC countries are Oman, Saudi Arabia, Qatar, Bahrain, Kuwait and the United Arab Emirates. Foreigners holding a GCC driver’s license can rent a car, provided that the driver must have a valid resident visa of the GCC country that issued the driver’s license. If expatriates have a resident visa, a UAE driving license required for car rental. If the UAE driver’s license is less than six months old, then a foreign driver’s license valid for more than a year must be submitted along with the UAE driver’s license.

• Passport
• Credit card

The minimum driver age is 21 years.

Insurance Terms

Damage to tires, hubcaps, antennas and windshields isn’t covered by insurance. The insurance doesn’t cover damage caused: on unpaved streets, while towing, racing, driving affected by liquor or drugs or whatever other act that disregards the laws of the UAE. Loss or damage to personal items insured under the terms of insurance. Driving affected by liquor or drugs negate the insurance.

The insurance cover just applies to the use of vehicles within the UAE. In case of a accident, you should acquire a Accident Report. If the renter can’t give a legitimate Accident Report (police report) to Al-Qamar Rent A Car, all damage should be repaid by the renter, even in the case of insurance with full coverage. No replacement vehicle is provided and the rental will continue until Accident Report (police report) will not be received along with any other relevant documents.

Minimum driver age must be 23 years old.

In the event of an accident If the age of the driver is 23-25 years old, an additional fee will be charged.

Online/Prepaid Terms and Refund Policy

Values

Online booking – request a car reservation on alqamarrac.com

Booking date – the rental start date specified by the client when booking online.

Related payments – Salik fee, traffic police fines, child seat, etc. items provided in addition to the car

Auxiliary items – a child seat, GPS and other items provided in addition to the car.

Changing a booking

You can make changes to your online booking by sending an email to info@alqamarrac.com, any changes in payment will be recalculated and communicated to the client. A change fee of AED 40 applies. The name of the client on the booking cannot be changed, if the client wishes to change the name, the booking must be canceled (cancellation conditions will apply) and a new online booking must be made. Any additional fee charged for changing an online booking, be paid separately.

Cancellation Policy

Reservations can be cancelled by the customer up to 48 hours prior to the reservation date on the booking, a cancellation fee of AED 120 will be charged. If the booking is cancelled less than 48 hours prior to the booking date, there will be a charge of 20% of the rent value plus AED 120 cancellation fee, and balance will refunded within 7 business days.  Refunds will not be provided if the client does not show up on the date of the booking. Refunds for unused days if the car is returned before the scheduled date, refund will not be provided.

Lease extension

If the client wishes to extend the lease, he must notify Qamar Rent A Car, the cost of the lease extension will be charged to the client.

Accident, Damage, Theft and Seizure

In the event of an accident or any damage to the vehicle, including missing parts or accessories of the car, The tenant must not remove the vehicle from the scene of an accident. The tenant should immediately call the police and obtain an (accident report) police report. accident or A damaged vehicle will not be accepted without a valid (accident report) police report. (Accident report) A police report must be obtained at the time of the accident or immediately following any damage.

Damage to tires and windshield is not covered by insurance.

The Accident report must be submitted to the Landlord immediately upon receipt. Otherwise, the Lessee is obliged to pay the rent for the idle time of the car and all damage caused to the vehicle, as well as damage caused to other parties, and the rental of any replacement car. The replacement vehicle will provided only after the submission (Accident report) of the police report, the Landlord.

The lessee is not allowed to repair the vehicle and/or replace any part of the rented vehicle.

In case of confiscation due to misuse of the vehicle and any other circumstances, the Renter is responsible for reimbursement of the entire cost of damage caused Lessor, such as the total cost of the vehicle, fines, third party claims or any other related costs.

The insurance policy may be canceled if the Renter has violated the conditions listed here. In this case, the Lessee is responsible and obliged to pay all costs, damages and losses incurred.

Limits

The Renter and/or Authorized Driver undertake to use the vehicle carefully and:

• Do not use the vehicle to carry any illegal or prohibited items (such as such as alcohol, drugs, etc.), as well as flammable, explosive or corrosive substances. materials.
• Do not carry or allow the vehicle to carry more passengers than permitted vehicle passenger capacity.
• Do not drive while under the influence of alcohol or drugs.
• Do not drive outside the UAE.
• Do not carry passengers for hire or reward.
• Do not use the vehicle for motorsport, racing, towing, trucking (other than light personal luggage) or any other activity that may damage the car.
• Do not use the vehicle for off-road driving.
• Do not drive or allow to drive persons who are not members of the authorized drivers by the Lessor.
• Do not sublease the vehicle.
• Do not use the vehicle in violation of any Law.
• Do not smoke in the vehicle (penalty applies).

Compensations

The Lessee undertakes to indemnify all losses to the Lessor and/or its subsidiaries, and/or employees, against all claims and demands that may be brought against the Company, arising from or related to the use by the Lessee of the vehicle or method of its driving when the vehicle is in the possession of the Renter.

The text of the conditions in English prevails.